FAQ

We're proud to offer professional cleaning services and employ people who pride themselves on high-quality services. All team members are thoroughly trained on every step of our detailed cleaning plans. These are just a few of the many reasons why our clients trust 701 Cleaning.

Each client is served by our highly trained cleaning staff. Our team respects all of our clients by never smoking, drinking, eating, or using appliances during our service time.

Our team confidently carries out duties that go above and beyond your expectations and are held accountable by a trusted supervisor.

To ensure the best quality work and efficiency, we ask all toys, clothing, and miscellaneous items are picked up off the floor before our team arrives. We also ask that your furry friends/pets be put away so they feel comfortable while we service your home.

Absolutely not. Since we work from 8 a.m. to 5 p.m. Monday to Friday, the majority of our clients aren't home when we arrive. In this case, our cleaning professionals are provided with a spare key or garage code.

When you schedule services with 701 Cleaning, we'll give you an arrival timeframe of three to four hours. Because we provide clients with the individualized attention they deserve, we're unable to give an exact time of arrival, however, we do our best to make sure our service doesn't interfere with your schedule.

We want you to be happy so we make sure your home receives the most consistent clean every time. During your first walk-through and consultation, we create a customized cleaning plan that suits your specifications. However, we do know perfection is not always possible, so we are happy to fix any mistakes at no cost to you when you contact us within 24 hours of your service.

We don't typically:

• Clean toys
• Clean the inside of your fireplace
• Pick up clutter
• Do laundry
• Wash dishes
• Clean up Kitty litter/dog waste
• Do Carpet cleaning
• Do power washing

We provide our own cleaning supplies unless you have some you'd prefer we use when we ask you leave our cleaners a note with specific instructions on how and where to use them.

Eco-friendly products are available upon request.

We understand life happens.

If you need to cancel or reschedule a cleaning, we ask you to call at least 72 hours before your scheduled service. If you cancel less than 24 hours beforehand, there will be a cancellation fee of 50% of your set price.

We will do our best to contact you to see if you would like a cleaning service on a different day.

Since each client's needs vary, our typical process is to offer you a free cleaning consultation on Tuesdays, Wednesdays, or Thursdays. Based on your specific needs, the size of your home and the condition it's in, and overhead costs we will then formulate an estimate to get your home up to our standards.

We accept check or money orders only. This cuts down the costs of service fees that normal digital payment options require.

You may put your check payment on the counter for our team members to take when they leave

Or you can send your payment to our office at 233 West Broadway Ave. Bismarck, ND 58501